FAQs
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Frequently Asked Questions
Our shirts are super soft, designed to flatter, and far more durable than traditional T-shirts. We think of our T-shirts as a fashion statement—not just a basic.
Our shirts are made of the finest 100% organic cotton, produced by fair trade labor, fashionably designed, and ultra durable. A Classic T-Shirt will last you far longer than your average $9.99 shirt, reducing your cost per wear. Learn more about why you should choose a luxury T-shirt here.
Our shirts are handcrafted and embroidered, and a healthy dose of quality control goes into each product. We’re so certain that you’ll love your T-shirt that we offer risk-free returns at no cost to you.
We announce all sales via email. Please sign up at the bottom of our website to receive notifications.
Each one of our T-shirts is made from combed, ring-spun, 40 single, 137 GSM, 100% organic, garment-dyed cotton. We know that’s a mouthful, so let’s break it down: our cotton is grown in a sustainable way, strong and durable, and treated to be super soft and long-lasting. The weight of the thread creates a lightweight, breathable feel.
We certainly think so. If you’ve ever tried on a cheap, starchy, stiff T-shirt, you’ll know how important breathable and lightweight fabric is. Please note that due to the lightweight nature of the fabric, white and lighter-colored T-shirts are somewhat more sheer than a traditional T-shirt.
We use garment dye that’s free from harsh chemicals. Our white shirts are dyed ultra white to prevent yellow underarm stains.
Yes! Each of our shirts is pre-washed and pre-shrunk so you’ll never have to worry about surprises on laundry day. Your shirt will retain its size and fit wash after wash.
To keep your shirt looking its best, we recommend machine washing cold with compatible colors and tumble drying low. Please, don’t bleach! Our whites are dyed ultra white so you shouldn’t have to.
Order a smaller size for a stylish fitted look or a larger size for a looser, more casual fit. If you’re between sizes, we recommend ordering up.
We want your Classic T-Shirt to be your new favorite T-shirt. If the shirt you receive doesn’t fit, we offer 100% risk-free returns and exchanges with free return shipping. Learn more here.
We wanted to mimic the stylish look of a men’s T-shirt, but for women. A boyfriend cut features dropped shoulders, slightly lengthened sleeves and a clean neckline that conveys a laid-back tomboy look and attitude.
It’s simple, classic, and stylish. Our men’s shirts feature refinements like blind stitching, slightly longer sleeves, slightly shoRte rteFAQr length, and a clean neckline
Yes. Our shirts are produced in a state-of-the-art partner facility in Los Angeles where employees are guaranteed fair wages, hours, and conditions. We believe in empowered communities, sustainable incomes, and environmental presentation. You can learn more about our commitment to fair trade principles here.
Organic cotton is free from harsh pesticides and GMOs, is not grown in a way that destroys the soil, and uses 70% less water than conventional cotton. Less than 1% of the world’s cotton is organic. Learn more about why organic cotton matters here.
Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibers, including ecological and social criteria, backed up by independent certification of the entire textile supply chain. The standards are very high and we constantly ensure that we meet and exceed these standards.
Recycled and plastic-free material, and we’re proud of that.
The Classic T-Shirt Company was founded by two parents, Paul and Olga Garibian, to prove to our daughter Gabriella that you can both be successful and do the right thing. We’re creating a community that values premium quality and has a responsible mindset about their impact on the world.
We pledge 1%, which means we give 1% of our time, profits, and equity to causes we believe in. A portion of the proceeds from every T-shirt goes to safe water, tree planting, or ocean cleanup. Learn more here.
You can hit us up at support@theclassictshirt.com anytime, anywhere. You can also use the chat bar in the bottom of the site. Monday through Friday, 10am-6pm EST. Outside of those hours just leave a message in the chat box or email us your phone number and we’ll get back to you ASAP.
Continental US orders: orders are shipped same day with 1 day shipping method Orders outside the US*: orders are processed same day based on shipping method selected at checkout (*Orders outside of the US may be subject to additional transit time and customs clearance delays.)
We send orders with either FedEx/DHL/UPS/USPS. All packages have a tracking number so the package can be traced.We offer free shipping above $75 on all orders and free return within the continental U.S.
Yes! Shipping rates will be calculated at checkout. International orders are shipped DDU “Delivered Duties Unpaid” and international customers will be responsible for the payment of any additional associated duties and taxes.
If your order has been marked “delivered” but you have not received the shipment, please contact our customer support team as soon as possible at support@theclassictshirt.com. We’ll be happy to look into the issue for you.
When your order ships out you will receive a shipping confirmation email with a link to track the progress of the shipment. If you have any additional questions about the status of your order, you can feel free to contact us via email at support@theclassictshirt.com.
If you are having an issue with the tracking for your order, please contact our customer support team at support@theclassictshirt.com and we will be happy to look into the issue for you.
Have no fear of getting the wrong size or wasting money on a T-shirt that doesn’t fit. Our goal is to welcome you to a loyal community of lifelong Classic T-Shirt enthusiasts, and we don’t rest until our customers are 100% happy. Learn more about our risk-free returns here. We accept T-shirts returns within 100 days of your order receipt. All refunds will be applied to the original payment method. If you don't love our T-shirts, please let us know. To return an item for a refund or exchange, please email us with your order number. Within 24 hours, we’ll send a return label and confirm your return or exchange.
Please contact TCTC’s customer service team at support@theclassictshirt.com to arrange exchanges for qualifying merchandise.
Refunds will be processed once your return has been received at our warehouse—this can take up to one week. If you are returning for a refund, you will receive an email confirmation once your refund has been issued. If you are returning for an exchange, we will send the requested item out to you.
If your order is a gift and you would like to add a note to it before it ships out, please contact our customer support team at support@theclassictshirt.com before placing the order to arrange for the note to be added. We do not offer gift wrapping at this time.
We accept all major credit cards and also provide several additional payment options at checkout including PayPal, Apple Pay, and Google Pay.
First, please accept our apologies! Then, contact our customer support team at support@theclassictshirt.com and we will be happy to resolve the issue for you right away.
If you received an incomplete order, we truly apologize! Please contact our customer support team at support@theclassictshirt.com and we will be happy to resolve the issue for you right away.
Once an order has been placed, it is unlikely that we’ll be able to cancel or edit it before it ships. Please contact our customer support team at support@theclassictshirt.com and we will do our best to meet your request.
If the item that you would like to purchase is currently out of stock, email us on support@theclassictshirt.com and we’ll notify you as soon as it becomes available.
If you forgot to apply our first purchase discount code to a qualifying order, please contact our customer support team as soon as possible at support@theclassictshirt.com and we can apply it to your order retroactively.