Frequently Asked Questions
ORDERING, SHIPPING, & RETURNS
We accept free domestic T-shirts returns within 100 days of your order receipt. All refunds will be applied to the original payment method. If you don't love our T-shirts, please let us know.
To return an item for a refund or exchange, please register your request here. Note that we only accept returned items that have never been worn or washed. Shipping fees and insurance are not-refundable.
International orders can't be returned or exchanged.
Please register your request here to arrange exchanges for qualifying merchandise. You can choose to pick a new item or size, or you can ask for a gift card instead. Note that shipping fees are not-refundable.
Refunds will be processed once your return has been received at our warehouse—this can take up to one week. If you are returning for a refund, you will receive an email confirmation once your refund has been issued. If you are returning for an exchange, we will send the requested item out to you.
You can hit us up at firstname.lastname@example.org anytime, anywhere. You can also use the chat bar in the bottom of the site. Monday through Friday, 10am-6pm EST. Outside of those hours just leave a message in the chat box or email us your phone number and we’ll get back to you ASAP.
The Classic T-Shirt Co. is a family-owned business founded on sustainability and ethics. That’s why we decided to manage fulfillment in-house instead of outsourcing it to big players that yet are faster and highly efficient, but don’t share our same values -- and will add lots of plastics to our fully-recycled, fully-recyclable paper packaging. This means, at times, we decided to sacrifice speed for what we stand for: integrity and quality. We strive to deliver orders at your door as soon as possible and we are constantly working to improve internal processes and collaboration with couriers. However, you may occasionally experience some delays and we apologize for any inconvenience. You can always reach out email@example.com inquiries or concerns. We’d be glad to assist.
We send orders with either FedEx/DHL/UPS/USPS. All packages have a tracking number so the package can be traced. We offer free shipping on orders over $150 within the continental U.S. and free 100 days return.
Duties and taxes are now calculated at checkout, so there will be no surprise fees upon delivery. We use only DHL Express with tracking numbers for all our international shipments for safe and timely delivery. We've made it possible for you to pay with your local currency and local payment method. This makes the checkout process faster and more convenient, and helps you avoid any additional currency conversion fees. If you have any further questions relating to shipping to your country, please contact us at firstname.lastname@example.org
If your order has been marked “delivered” but you have not received the shipment, please contact our customer support team as soon as possible at email@example.com. We’ll be happy to look into the issue for you.
When your order ships out you will receive a shipping confirmation email with a link to track the progress of the shipment. If you have any additional questions about the status of your order, feel free to contact us via email at firstname.lastname@example.org.
If you are having an issue with the tracking for your order, please contact our customer support team at email@example.com and we will be happy to look into the issue for you.
If your order is a gift and you would like to add a note to it before it ships out, please contact our customer support team at firstname.lastname@example.org before placing the order to arrange for the note to be added. We do not offer gift wrapping at this time.
We accept all major credit cards and also provide several additional payment options at checkout including PayPal, Apple Pay, Google Pay and Afterpay.
First, please accept our apologies! Then, contact our customer support team at email@example.com and we will be happy to resolve the issue for you right away.
If you received an incomplete order, we truly apologize! Please contact our customer support team at firstname.lastname@example.org and we will be happy to resolve the issue for you right away.
Once an order has been placed, it is unlikely that we’ll be able to cancel or edit it before it ships. Please contact our customer support team at email@example.com and we will do our best to meet your request.
If the item that you would like to purchase is currently out of stock, email us at firstname.lastname@example.org and we’ll notify you as soon as it becomes available.
If you forgot to apply our first purchase discount code to a qualifying order, please contact our customer support team as soon as possible at email@example.com and we can apply it to your order retroactively.
Our shirts are super soft, designed to flatter, and far more durable than traditional T-shirts. We think of our T-shirts as a fashion statement—not just a basic piece of clothing.
Our shirts are made of the finest 100% organic cotton, produced by Fair Trade labor, fashionably designed, and ultra durable. A Classic T-Shirt will last you far longer than your average $9.99 shirt, reducing your cost per wear. Learn more about why you should choose a luxury T-shirthere.
Our shirts are handcrafted and embroidered, and a healthy dose of quality control goes into each product. We’re so certain that you’ll love your T-shirt that we offer risk-free returns at no cost to you.
We announce all sales via email. Please sign up at the bottom of our website to receive notifications.
FIT, MATERIAL, & CARE
Each one of our T-shirts is made from combed, ring-spun, 30 single, 150 GSM, 100% organic, garment-dyed cotton. We know that’s a mouthful, so let’s break it down: our cotton is grown in a sustainable way, and treated to be super soft and long-lasting. The weight of the thread creates a lightweight, breathable feel.
We certainly think so.If you’ve ever tried on a cheap, starchy, stiff T-shirt, you’ll notice how breathable and lightweight organic fabric can be. Please note that due to the lightweight nature of the fabric, white and lighter-colored T-shirts are somewhat more sheer than a traditional T-shirt.
We use garment dye that’s free from harsh chemicals.
The dye house uses Dyestuff. It's efficient and sustainable, including certifications with GOTS, Cradle-to-cradle (on certain dye stuffs) and compliance with state and local laws. Dyestuff and chemicals pertaining to our industry has come a long way in general, proving it to be more efficient, and free of anything on the restricted substance list (RSL).
Our white shirts are dyed ultra white to prevent yellow underarm stains.
Yes! Each of our shirts is pre-washed and pre-shrunk so you’ll never have to worry about surprises on laundry day. Your shirt will retain its size and fit wash after wash.
To keep your shirt looking its best, we recommend machine washing cold with compatible colors and tumble drying low. Please don’t bleach! Our whites are dyed ultra-white so you that you don't have to bleach.
Order a smaller size for a stylish fitted look or a larger size for a looser, more casual fit. If you’re between sizes, we recommend ordering up.
We want your Classic T-Shirt to be your new favorite T-shirt. If the shirt you receive doesn’t fit, we offer 100% risk-free returns and exchanges with free return shipping. Learn morehere.
Write a clear and concise answer to guide your customers.
We wanted to mimic the stylish look of men’s T-shirts for women. A boyfriend cut features dropped shoulders, slightly lengthened sleeves and a clean neckline, which conveys a laid-back tomboy look and attitude.
It’s simple, classic, and stylish. Our men’s shirts feature refinements like blind stitching, slightly longer sleeves, slightly shorter length, and a clean neckline
COMMUNITY & ENVIRONMENTAL IMPACT
Yes. Our shirts are produced in a state-of-the-art partner facility in Los Angeles where employees are guaranteed fair wages, hours, and conditions. We believe in empowering communities, sustainable incomes, and environmental presentation. You can learn more about our commitment to Fair Trade principleshere.
Organic cotton is free from harsh pesticides and GMOs, is not grown in a way that destroys the soil, and uses 70% less water than conventional cotton. Less than 1% of the world’s cotton is organic. Learn more about why organic cotton mattershere.
Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibers. Their certification includes ecological and social criteria, and is backed up by independent certification of the entire textile supply chain. The certification standards are very high and we constantly ensure that we meet and exceed these standards.
Recycled and plastic-free material, and we’re proud of that.
The Classic T-Shirt Company was founded by two parents, Paul and Olga Garibian, to prove to our daughter Gabriella that you can both be successful and do the right thing. We’re creating a community that values premium quality and has a responsible mindset about their impact on the world.
We pledge 1%, which means we give 1% of our time, profits, and equity to causes we believe in. A portion of the proceeds from every T-shirt goes to safe water, tree planting, or ocean cleanup. Learn morehere.