Frequently Asked Questions

We accept all major credit cards and also provide several additional payment options at checkout including PayPal, Apple Pay, Google Pay and Afterpay.

If you forgot to apply our first purchase discount code to a qualifying order, please contact our concierge team as soon as possible at [email protected] and we can apply it to your order retroactively.

It’s a small shipping insurance that helps both the customer and our company in case a package gets lost in transit. It’s completely optional. You can remove it before checking out by clicking the small icon next to it in your cart and unchecking the box.

Please note: If shipping protection is not selected at checkout, we cannot take responsibility for lost, stolen, or damaged packages in cases where the carrier is not at fault.

If your order hasn’t shipped yet, we’ll do our best to make the changes you need. If it’s already on its way, no worries — we offer 100 days for free returns and exchanges. Simply email our concierge team at [email protected] with your request, and we’ll be happy to help!

First, please accept our apologies! Then, contact our concierge team at [email protected] and we will be happy to resolve the issue for you right away.

If your order is a gift and you would like to add a note to it before it ships out, please contact our concierge team at [email protected] before placing the order to arrange for the note to be added.

If the item that you would like to purchase is currently out of stock, email us at [email protected] and we’ll notify you as soon as it becomes available.

• Shipping usually takes 1–3 business days, depending on the day and time your order was placed.
• At checkout, you can choose the delivery option that best fits your timeline.

As a family-owned brand, we manage fulfillment in-house to stay true to our values: no outsourcing, no plastic, and fully recyclable packaging. This sometimes means sacrificing a bit of speed for integrity and quality, but we’re always working to improve.

If you have any questions about your delivery, feel free to reach out to us at [email protected] — our concierge team will be happy to help.

When your order ships out you will receive a shipping confirmation email with a link to track the progress of the shipment. If you have any additional questions about the status of your order, feel free to contact us via email at [email protected]

If you are having an issue with the tracking for your order, please contact our concierge team at [email protected] and we will be happy to look into the issue for you.

First, please take a moment to confirm that the shipping address you entered at checkout was correct. If everything looks good, just reach out to us at [email protected]. We won’t leave you alone in this situation! We’ll investigate with the carrier and send you a replacement, with the option for a one-time exchange if the size or color doesn’t work out.

Please note:If shipping protection is not selected at checkout, we cannot take responsibility for lost, stolen, or damaged packages in cases where the carrier is not at fault.

If you notice the mistake right away, email us at [email protected] or call during business hours so we can try to correct it before shipping otherwise ‘return back to sender fees apply.

At checkout, you can choose the delivery option that works best for you. Most orders are shipped with DHL, but we also use FedEx, UPS, or USPS depending on the destination. Every package comes with a tracking number so you can follow it right to your door.

We offer free shipping on orders over $150 within the continental U.S., along with free 100-day returns guarantee.

Duties and taxes are now calculated at checkout, so there will be no surprise fees upon delivery. We use only DHL Express with tracking numbers for all our international shipments for safe and timely delivery. We've made it possible for you to pay with your local currency and local payment method. This makes the checkout process faster and more convenient, and helps you avoid any additional currency conversion fees. If you have any further questions relating to shipping to your country, please contact us at [email protected]

We offer 100 days for returns and exchanges on unworn and unwashed items within the U.S. To read the full policy and see step-by-step instructions, please visit our Returns page.

We aim to process exchanges as quickly as possible—most often from the moment you drop off your return at the post office. However, since timing may vary, your replacement item will be shipped once the return is received at our warehouse.

Refunds are issued within 20 business days after your return arrives at our warehouse. As a small local business, many of our processes are still handled manually, but we do our best to make things as smooth and timely as possible. If you don’t receive your refund within that window, feel free to reach out to our support team.

Our shirts are super soft, designed to flatter, and far more durable than traditional T-shirts. We think of our T-shirts as a fashion statement—not just a basic piece of clothing.

Always! Behind every step of our brand are real people — we don’t use chatbots or AI for customer support. Every message you send is answered by a member of our team. Since we’re a small family-run business, please allow a little time for us to process your request.

Our shirts are made of the finest 100% organic cotton, produced by Fair Trade labor, fashionably designed, and ultra durable. A Classic T-Shirt will last you far longer than your average $9.99 shirt, reducing your cost per wear. Learn more about why you should choose a luxury T-shirt here.

Our shirts are handcrafted and embroidered, and a healthy dose of quality control goes into each product. We’re so certain that you’ll love your T-shirt that we offer risk-free returns at no cost to you.

We announce all sales via email. Please sign up at the bottom of our website to receive notifications.

Each one of our T-shirts is made from combed, ring-spun, 30 single, 150 GSM, 100% organic, garment-dyed cotton. We know that’s a mouthful, so let’s break it down: our cotton is grown in a sustainable way, and treated to be super soft and long-lasting. The weight of the thread creates a lightweight, breathable feel.

We certainly think so.If you’ve ever tried on a cheap, starchy, stiff T-shirt, you’ll notice how breathable and lightweight organic fabric can be. Please note that due to the lightweight nature of the fabric, white and lighter-colored T-shirts are somewhat more sheer than a traditional T-shirt.

We use garment dye that’s free from harsh chemicals.
The dye house uses Dyestuff. It's efficient and sustainable, including certifications with GOTS, Cradle-to-cradle (on certain dye stuffs) and compliance with state and local laws. Dyestuff and chemicals pertaining to our industry has come a long way in general, proving it to be more efficient, and free of anything on the restricted substance list (RSL).
Our white shirts are dyed ultra white to prevent yellow underarm stains. 

Yes! Each of our shirts is pre-washed and pre-shrunk so you’ll never have to worry about surprises on laundry day. Your shirt will retain its size and fit wash after wash.

To keep your shirt looking its best, we recommend machine washing cold with compatible colors and tumble drying low. Please don’t bleach! Our whites are dyed ultra-white so you that you don't have to bleach.

Order a smaller size for a stylish fitted look or a larger size for a looser, more casual fit. If you’re between sizes, we recommend ordering up.

We want your Classic T-Shirt to be your new favorite T-shirt. If the shirt you receive doesn’t fit, we offer 100% risk-free returns and exchanges with free return shipping. Learn more here.

We wanted to mimic the stylish look of men’s T-shirts for women. A boyfriend cut features dropped shoulders, slightly lengthened sleeves and a clean neckline, which conveys a laid-back tomboy look and attitude.

It’s simple, classic, and stylish. Our men’s shirts feature refinements like blind stitching, slightly longer sleeves, slightly shorter length, and a clean neckline

Yes. Our shirts are produced in a state-of-the-art partner facility in Los Angeles where employees are guaranteed fair wages, hours, and conditions. We believe in empowering communities, sustainable incomes, and environmental presentation. You can learn more about our commitment to Fair Trade principles here.

Organic cotton is free from harsh pesticides and GMOs, is not grown in a way that destroys the soil, and uses 70% less water than conventional cotton. Less than 1% of the world’s cotton is organic. Learn more about why organic cotton matters here.

Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibers. Their certification includes ecological and social criteria, and is backed up by independent certification of the entire textile supply chain. The certification standards are very high and we constantly ensure that we meet and exceed these standards.

Recycled and plastic-free material, and we’re proud of that.

The Classic T-Shirt Company was founded by two parents, Paul and Olga Garibian, to prove to our daughter Gabriella that you can both be successful and do the right thing. We’re creating a community that values premium quality and has a responsible mindset about their impact on the world.

We pledge 1%, which means we give 1% of our time, profits, and equity to causes we believe in. A portion of the proceeds from every T-shirt goes to safe water, tree planting, or ocean cleanup. Learn more here.

Our minimum order quantity (MOQ) is 50 units per style/color.

All our organic cotton garments are made in Los Angeles, California under ethical working conditions.

No, we only sell products with The Classic T-Shirt Company branding and tags.

Standard orders ship in 2-5 business days depending on size.