FAQ Page link
THE TCTC DIFFERENCE
What’s the difference between a Classic T-Shirt and a conventional T-shirt?
Why are your T-shirts so expensive?
How do I know I’m getting a quality product?
Do you have any sales going on right now?
FIT, MATERIAL & CARE
What are your shirts made out of?
Does lightweight fabric really make a difference?
How do you dye your shirts?
Are you shirts pre-shrunk?
How should I wash my Classic T-Shirt?
What size should I order?
What if the shirt I order doesn’t fit?
Why boyfriend cut for women?
Why semi-fitted for men?
COMMUNITY & ENVIRONMENTAL IMPACT
Is TCTC a fair trade company?
Why is organic cotton important?
What does GOTS-certified mean?
What is your packaging made from?
What is TCTC’s mission?
How are you helping the world?
ORDERING, SHIPPING, & RETURNS
How do I speak to a real person?
How long will it take to receive my order?
What shipping method does TCTC use? How much does it cost?
Does TCTC ship internationally?
My order was marked as "delivered" but I have not received it. What do I do?
How can I track my order?
My tracking has stopped updating. What do I do?
What is your return and exchange policy?
How do I exchange an item?
When will I be refunded or receive my exchange once I return an item?
My order is a gift. How do you make it special?
What payment options do you accept?
I received an incorrect or damaged item. What do I do?
I received an incomplete order. What do I do?
How do I cancel or edit my order?
The product I want is currently out of stock. What do I do?
I forgot to apply the first purchase discount code on my order. What do I do?